Essential Duties and Responsibilities:

• Perform day to day clerical duties of the program, including front office supervision, receiving/ channeling phone calls, managing mail and correspondence; word processing duties, filing, record management, greeting clientele and visitors.
• Assist with data management and data entry/collection needs of the program, including but not limited to client information sheets, tracking logs, drug screen requisitions, client surveys, etc.
• Register clients in the Electronic Health Record, entering demographics, insurance information and emergency contacts, client photo, in addition to other required information, timely and accurately.  Scan client information into the document library as needed.
• Verify insurance benefits before services and at the beginning of every month, or as otherwise needed.
• Communicate with external vendors to order program supplies as needed.
• Enter IT and facilities tickets as needed.
• Maintain compliance in documentation with agency and program standards.
• Participate in all required internal and external meetings, supervisions and trainings as assigned.
• Meet and/or exceed agency, funder and contractual performance outcomes measures.
• May perform other duties assigned by supervisor.

Required Knowledge, Skills, Abilities and Other Characteristics:
Knowledge Of:

• Confidentiality guidelines
• Billing and insurance authorizations
• Electronic Healthcare Record systems
• General office software, particularly Microsoft Office

Ability To:

• Communicate effectively both verbally and in writing
• Maintain a positive demeanor in all communications
• Manage priorities effectively to meet deadlines and demonstrate multi-tasking skills with attention to detail
• Assimilate new information and technology

Education and Experience:

• High school diploma or equivalent.
• Three to four years' experience in clerical support and/or billing services in a community setting.

Other:

• Must be dependable and reliable; detailed oriented; and able to interface easily with clients, staff, and referral sources.

• Must be able to meet routine office physical demands including climbing stairs, carrying up to 20 pound objects and possess the dexterity and vision to operate office computers and equipment.

• Must have a valid Diver's License.

• Must successfully complete the introductory probationary employment period.

This job description covers the most significant duties but does not exclude other assignments or related duties.

Connecticut Renaissance is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected status under applicable law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.