The Director of Residential Treatment Programs is responsible for the supervision and direction of all CT Renaissance Residential Treatment Programs.  The position will ensure that all Residential Treatment Programs are coordinated and operated in a manner consistent with agency policies and procedures and meet the requirements of DPH, DSS, ASAM, DMHAS, CSSD and DOC, and federal and state regulations.  This position interacts with all levels of management and personnel to identify and resolve operational, outcomes and customer satisfaction issues in a timely and efficient manner. The Director will serve as the primary liaison between the agency and its funding/regulatory sources, will assist in maintaining residential licensing and accreditation, and ensure residential program quality through clinical integrity, operational efficiency, customer satisfaction, innovation and financial accountability/analysis.

Essential Duties and Responsibilities:

• Coordinate and supervise the operations of all CT Renaissance Residential Treatment Programs to ensure that they are operated in accordance with agency policies & procedures and applicable state and federal regulations, DSS and ASAM requirements, standards of accreditation, facility licensure and funding sources, and safety and ethical codes.

• Responsible for the oversight, supervision and quality assurance of all residential substance use, mental health and co-occurring clinical services including both record keeping and direct services.

• Maintain oversight of residential program budgets, revenues and billing systems. Review financial performance with Program Directors, Chief Financial Officer and executive leadership team.

• Interface with funders of the Residential Treatment Programs to ensure compliance with all contractual and regulatory requirements, including staffing supervision, communications and coordination with DSS, CSSD, DMHAS and DOC as applicable.

• Provide and document clinical and operational supervision to Residential Treatment Program Directors.  Oversee training and development, performance management, annual reviews and progressive discipline of direct reports and residential program staff.

• Ensure Program Directors and Clinical Staff adhere to all funding, regulatory and agency standards and documentation requirements.

• Support the Program Directors in program and service development.

• Assist Program Directors in the hiring, management and evaluation of staff members.

• Provide clinical supervision for any residential staff members whose Program Director or Supervisor cannot provide that supervision. 

• Provide clinical and operational trainings as required.

• Ensure staff members maintain the licensing and certification status required for their position and that they complete internally and externally mandated training and development activities.

• Work with the Facilities Department to ensure that residential treatment facilities remain is in a good state of maintenance and cleanliness at all times and is compliant with all related local and State regulations.

• Ensure that on-call procedures are in place and functional at all times in the Residential Treatment Programs in compliance with 1115 Waiver stipulations and crisis management protocols.

• Update senior agency management and executive leadership on the status of the Residential Treatment Programs and provide timely notification in case of significant issues and emergencies.

• Collaborate with the Clinical Performance and Outcomes Department, senior and executive leadership in the development of residential and related policies and procedures.

• Attend all required internal and external meetings.

• Complete all required internal and external trainings.

• Oversee outcomes performance including residential effectiveness, efficiency, customer satisfaction, chart audits, billing and funder audits to ensure the quality, timeliness and accuracy adheres to agency Policies & Procedures and the rules and regulations of funding sources and regulatory agencies.  Meet and contribute to agency outcomes and performance measures.

• Review and sign clinical documentation as needed.

• May perform other duties assigned by supervisor.

Required Knowledge and Abilities:

Knowledge of:

• The biological and psychosocial dimensions of substance use, mental health and co-occurring disorders, including diagnosis, assessment and treatment.

• Fee for service and billing requirements for residential services; fiscal management skills.

• Outcome measures and Quality Improvement processes.

• Residential therapeutic modalities 

• Crisis Management

• Electronic Healthcare Record systems.

• HIPAA regulations and other regulatory laws

• General office software, particularly Microsoft Office Suite, Office 365

Ability to:

• Supervise Program Directors and staff, including the development of performance evaluations.

• Interact effectively with representatives of funding sources and referral agencies.

• demonstrate strong communication and supervisory skills

• Conflict Management skills. 

• Business acumen to grow Outpatient services programs throughout organization

• Analyze and solve problems effectively and efficiently.

• work collaboratively and effectively in a team environment. Communicate effectively both verbally and in writing.

• Manage priorities to meet deadlines and demonstrate multi-tasking skills.

• Assimilate new information and technology.

• Work and make decisions independently. 

Education and Experience:

• Master's Degree from an accredited college or university in Human Services field.

• Active Connecticut licensure: LCSW, LPC, or LMFT.

• Ten plus years' experience within behavioral health environment specific to substance abuse, mental health, and/or co-occurring and integrated behavioral health services; minimum of five years' experience in residential settings.

• Proven Supervisory ability.

• Experience with CSSD, DMHAS and Department of Correction programs and clients a plus.

Other:

• Must be ethical, self-motivated, dependable/reliable, and detailed oriented.

• Must be able to interface easily with clients, staff, other senior management personnel, licensing/accreditation organizations and funding sources.

• Must be able to meet routine office physical demands including climbing stairs, carrying up to 20-pound objects and possessing the dexterity and vision to operate office computers and equipment.

• Must possess a valid driver's license.

This job description covers the most significant duties but does not exclude other assignments or related duties.

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